Design Your Fabric

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FAQ

If you have a question that isn’t answered below or you need help using the Design Your Fabric website , please contact us.

Order Basics
Is there a minimum order amount?

No. Since the reactive dye process enables us to mimic a woven fabric at much smaller yields and costs, we have no order minimums and every order can achieve the same level of high quality printing with quick turn around times.

Do your fabric prices include printing costs?

Yes, the fabric prices per yard include the cost of printing. There are no extra charges except shipping and taxes where applicable.

Can I print test swatches?

Yes, you can print test swatches. Our test swatches are 8"x 8" and cost $5.

Please go to our Create page and upload your design file and then choose Swatch instead of Yards.

How much do test swatches cost?

8" x 8" test swatches cost $5.

Please go to our Create page and upload your design file and then choose Swatch instead of Yards.

Is there a maximum amount of fabric I can print?

We can print any amount of fabric that you require for your print, however; for orders over 25 yards we will contact you to discuss & confirm.

How long does it take to print and deliver my fabric?

On average, our production turnaround time for a custom printed fabric is approximately 10 business days.

Shipping times will vary depending on your location and your chosen method:
Standard (5-10 business days)
Express (1-2 business days)

*Please note that Express shipping does not affect your order’s production time (average 10 business days).

Do you offer bulk discounts?

We offer a 10% discount for purchases over 75 yards of your design on one fabric type. The discount of 10% will be applied in the cart.

What company do you use to process my payment and is it safe?

We are using the Stripe secure payment service to process transactions. Stripe is a PCI Level 1 service provider, which is the most stringent level of security certification available. The same firm that audits Google, Apple, and Amazon audits Stripe.  You can verify their certification in Visa’s service provider registry.

What type of payments do you accept?

We process Visa, MasterCard or American Express credit and debit card payments.

Do you ship internationally?

Currently we ship to the United States & Canada.

Are returns accepted?

Since textile printing is custom and made to order, printed fabric is non-refundable.

We want our customers to have a pleasant and satisfying experience and we will do all we can to ensure you are happy with your final product. In regards to a defect in the fabric you have purchased, please contact us within 10 days of receipt of goods, and be sure to include pictures of the defect in question. We will handle all requests on an individual basis. DYF does not cover shipping charges on returned material.

** Fabric sample booklets and colour maps are also non-returnable.

Can I cancel or change my order?

Please contact us immediately to see if your fabric has been put into production. Any orders already printed cannot be canceled, changed or refunded; however, shipping charges can be canceled and refunded if your order hasn’t been shipped.

What if my order is damaged in transit?

Once your order leaves our facility, it is in the hands of the transportation service. If any damage or delays occur it is your responsibility to contact the transportation company using the tracking number supplied to you. DYF is not liable for any damages that incur while in the couriers care.

Can I supply my own fabric?

You can supply your own fabric, however, we need at least 15 yards of fabric for testing and it needs to be rolled on a core. After the testing, we will let you know whether or not we can print on it.

Please note that in some cases we may decline to test a fabric because of our previous experience with that type of fabric.

Please contact us to discuss the details and pricing of this service.

Can I pick up my order at your office?

Yes, we do offer local pick up. Please choose local pick up when you are checking out. We will email you when your order is ready for pick up. Our offices are open for pickup Monday to Friday 9:30am-4:30pm EST.

Reactive Dye Printing
What is the fabric printing process?

At Design Your Fabric we use a reactive dye process that enables us to not only print a multitude of fabrics, but also use a wide gamut of colours. The fixation process ensures your print is permanent and to better serve our customers all fabrics go through a 3 step wash process and ship out ready for you to start your creative process. Reactive dye is the next generation of digital textile printing.

What type of ink/dyes do you use and are they harmful?

Reactive dyes are used in our digital print process. They are water soluble and once fixated, they are not considered harmful.

Is the printing permanent?

Reactive dyes are the most permanent of textile printing. Once printed our fabrics resist excessive running and fading, and remain colour stable throughout your creative process. Colours will always leech from any fabric, however it is very limited with the reactive dye process.

Is your process green?

Digital printing is very much a green approach in regards to textile printing. There is little if any wasted fabric and the rip technology drops the exact amount of ink so waste is limited.

Designing
Why can’t I make my image larger?

When your image is uploaded to our design wizard it will automatically show you a preview of your image at 150 dpi. We have done this so that you can see the lowest resolution (dpi) possible for a quality print.

What file formats are accepted?

We accept a JPEG & TIFF file formats.

Will my design print exactly as shown?

There are many reasons why it is difficult to perfectly colour match your design so that it exactly matches what you see on your computer screen. Customers are encouraged to order an 8”x8” printed swatch to see what your design will look like on the fabric of your choice.

Fabrics
What fabrics do you offer?

We are pleased to offer our customers one of the largest offerings of fabrics for custom printing including silks, organic and various cottons.

Can I order a fabric sample book?

Yes. We have two fabric swatch booklets available – Standard and Premium fabrics. Each has a 4”x4”sample of each fabric we offer.

Can I provide my own fabric?

You can supply your own fabric, however, we need at least 15 yards of fabric for testing and it needs to be rolled on a core. After the testing, we will let you know whether or not we are able to print on it.

Please note that in some cases we may decline to test a fabric because of our previous experience with that type of fabric.

Please contact us to discuss the details and pricing of this service.

Do I need to wash my fabric?

Reactive dyes are the most permanent of textile printing. Once printed our fabrics resist excessive running and fading, and remain colour stable throughout your creative process. The fixation process ensures your print is permanent and to better serve our customers all fabrics go through a 3 step wash process and ship out ready for you to start your creative process. It is important to note that colours will always leech from any fabric, however it is very limited with the reactive dye process. Read more

Do you have any organic fabric options?

Yes, we offer organic fabrics. These are certified by the Global Organic Textile Standards.